Mitchell & Mitchell Insurance Agency, a Marin County auto, home & life insurance agency, has just been awarded the prestigious Diamond Certified symbol after being rated highest in quality in a client satisfaction rating performed by American Ratings Corporation.
In order to earn Diamond Certified, a local service company must apply to be rated by American Ratings Corporation (ARC) and pass each step of its twelve-step rating and certification process. ARC actually pulls a random sample of past clients from the applicant company’s files and surveys typically 100 clients by telephone. Not only do the clients rate the applicant company on a 1 to 10 scale for quality, but also they indicate their willingness to return or refer other consumers to the company. Most companies can’t pass the rating because a client satisfaction survey score of greater than 90 on a 100 scale is required. In addition, ARC verifies liability and workers’ compensation insurance, state license status, complaint status, business practices, financial stability and legal judgment status. Additionally, ongoing client satisfaction surveys are conducted to ensure the Diamond Certified Company is maintaining its high client satisfaction.
“Our entire team at Mitchell & Mitchell Insurance Agency is pleased to earn this prestigious award. And, it is especially gratifying because it’s based on our clients’ perception of our quality,” said Gary Mitchell, President of Mitchell & Mitchell Insurance Agency.
“Personally, I’ve been focused on rating local service companies for the past 15 years and I’m always impressed at how certain organizations are so focused on satisfying their clients. Mitchell & Mitchell Insurance Agency is one of those special companies,” said Jim Stein, founder and CEO of American Ratings Corporation.
About American Ratings Corporation
American Ratings Corporation’s mission is to define excellence and to identify for consumers the highest quality local companies. It rates local service companies in Northern California and awards the Diamond Certified symbol to companies rated highest in quality. It backs these companies for consumers by providing, when necessary, Diamond Certified mediation services and a money-back guarantee. For more information, visit http://www.diamondcertified.org or call 800-738-1138.